Terms and Conditions

1. Legal Notice

Owner of the website and the SAAS platform

  • Company name: UAN TECHNOLOGIES, SL
  • CIF / NIF: B56569189
  • Registered office: Joan Miró 81, El Masnou, Barcelona, ​​(08320)
  • Contact email: [email protected]
  • Tradename: DianaTool®
  • Internet domain: https://dianatool.com

Document drafted in compliance with Law 34/2002 on Information Society Services
Information and Electronic Commerce Law (LSSI-CE) and related regulations.

2. Terms and Conditions of Use (T&C)

2.1 Object

They regulate the access and use of the DianaTool platform ("the Platform"), property of, as well as
such as subscription to paid plans (Basic, Pro, Enterprise) and rights and
obligations of the parties.

2.2 Definitions

  • User: natural or legal person who creates an account on the Platform.
  • Content: data, texts, images, metrics and any information generated or
    uploaded by the User.
  • Services: social listening features, automated editorial calendar,
    advanced analytics, explainable AI, blockchain traceability and any other
    added in the future.

2.3 Registration and account

  • The User guarantees that the registration information is true and that he is authorized
    to act on behalf of the entity he represents.
  • Access is achieved through very personal credentials; the User
    undertakes to safeguard your password.

2.4 License of Use

  • The User is granted a non-exclusive, non-transferable and revocable license to
    use the Platform as long as you are up to date with your payments.
  • Reverse engineering, transfer, sublicense or commercial exploitation is prohibited.
    unauthorized.

2.5 Intellectual and industrial property

  • All software, explainable AI algorithms, interface and documentation are
    ownership of or third-party licensors.
  • The User retains the rights to his Content, but grants a license
    limited to process it and provide the Services.

2.6 Plans, prices and billing

  • Current prices are shown on the website. We reserve the right to
    modify them by giving 30 days' notice.
  • Applicable taxes (VAT or others) will be added according to regulations.
  • Non-payment entitles us to suspend or terminate the service.

2.7 Duration and cancellation

  • Contracts are automatically renewed for monthly/annual periods, except
    cancellation with 15 days' notice before the renewal date.
  • The User can export his/her data before cancellation; after 30 days
    will be deleted from our systems, except for locked backup copies
    legally.

2.8 Liability and guarantees

  • The Platform is provided “as is”. We do not guarantee the accuracy of the information.
    data obtained from social networks or external sources.
  • Total liability limited to the amount paid by the User within 12 months
    above.

2.9 Force majeure

There will be no breach when it is a consequence of events beyond the control
reasonable of the affected party (e.g. DDoS attacks, widespread failure of suppliers
cloud, etc.).

2.10 Legislation and jurisdiction

  • Applicable law: Spanish legislation and, where applicable, EU regulations.
  • Exclusive jurisdiction: Courts and Tribunals of Barcelona.

3. Service Level Agreement (SLA)

Metric

Commitment

Remedy

Monthly availability

≥ 99,5%

Credit of 10% of the monthly payment for
every 0,5% drop, up to a maximum of
50%

Response time to
critical incidents (24 × 7)

≤ 2 hours

Updates every 2 hours until resolution

Resolution time
estimated

≤ 8 working hours

Post-mortem report within 48 hours

Credits are requested within 30 days of the incident and are applied to the next bill.

4. Cookies Policy

Users are informed that this site uses its own and third-party cookies for technical, analytical, and marketing purposes. Upon accessing the site, a banner appears allowing users to accept all cookies, reject them, or configure preferences.

Type of cookie

Description

Duration

Sensitive Personal Data

Necessary

Basic operation of the website

Session

DianaTool

Analytics

Usage metrics (e.g. Google Analytics)

2 years

Third-party insurance

Rack

Personalize ads on social networks

6 months

Third-party insurance

The installation of analytical and advertising cookies is carried out only with the explicit consent of the User.

5. Return and Cancellation Policy

Plans are paid for in advance. Users may request a refund within 14 calendar days of the initial subscription if they have not made substantial use of the Platform. No refunds are issued for renewals.

6. Data Processing Agreement (DPA)

A Data Processing Annex is provided in accordance with Article 28 of the GDPR, which is applicable when acting as a data processor with respect to the data that the User (controller) uploads to the Platform.

6.1 Purpose, duration and nature of the treatment

Provide DianaTool Services for the duration of the main contract.

6.2 Obligations of the person in charge

  1. Process data only following documented instructions from the controller.
  2. Ensure confidentiality and staff training.
  3. Implement appropriate technical and organizational measures (ISO 27001; TLS 1.2+ encryption in transit; redundant backups; RBAC access control).
  4. Do not subcontract unless previously authorized (list of subcontractors available online).
  5. Assist the controller in exercising rights and managing security breaches.
  6. Delete or return data at the end of the service.

7. Explainable AI Disclaimer

The content automatically generated by DianaTool's AI models is based on statistical patterns. DianaTool does not guarantee that such content is 100% accurate or free of errors.
biases. The User is ultimately responsible for reviewing, validating, and, where appropriate, modifying the information before making business decisions.

8. Contact and Support

For any legal or commercial questions you can contact:

Last update: <06/30/2025>