Owner of the website and the SAAS platform
Document drafted in compliance with Law 34/2002 on Information Society Services
Information and Electronic Commerce Law (LSSI-CE) and related regulations.
They regulate the access and use of the DianaTool platform ("the Platform"), property of, as well as
such as subscription to paid plans (Basic, Pro, Enterprise) and rights and
obligations of the parties.
There will be no breach when it is a consequence of events beyond the control
reasonable of the affected party (e.g. DDoS attacks, widespread failure of suppliers
cloud, etc.).
Monthly availability
≥ 99,5%
Credit of 10% of the monthly payment for
every 0,5% drop, up to a maximum of
50%
Response time to
critical incidents (24 × 7)
≤ 2 hours
Updates every 2 hours until resolution
Resolution time
estimated
≤ 8 working hours
Post-mortem report within 48 hours
Credits are requested within 30 days of the incident and are applied to the next bill.
Users are informed that this site uses its own and third-party cookies for technical, analytical, and marketing purposes. Upon accessing the site, a banner appears allowing users to accept all cookies, reject them, or configure preferences.
Necessary
Basic operation of the website
Session
DianaTool
Analytics
Usage metrics (e.g. Google Analytics)
2 years
Third-party insurance
Rack
Personalize ads on social networks
6 months
Third-party insurance
The installation of analytical and advertising cookies is carried out only with the explicit consent of the User.
Plans are paid for in advance. Users may request a refund within 14 calendar days of the initial subscription if they have not made substantial use of the Platform. No refunds are issued for renewals.
A Data Processing Annex is provided in accordance with Article 28 of the GDPR, which is applicable when acting as a data processor with respect to the data that the User (controller) uploads to the Platform.
Provide DianaTool Services for the duration of the main contract.
The content automatically generated by DianaTool's AI models is based on statistical patterns. DianaTool does not guarantee that such content is 100% accurate or free of errors.
biases. The User is ultimately responsible for reviewing, validating, and, where appropriate, modifying the information before making business decisions.
For any legal or commercial questions you can contact:
Last update: <06/30/2025>